Within the consulting service Social Monitoring and Evaluation, Implementation Unit of the World Bank Project “Energy Efficiency in BiH” (BEEP) for the Federation of Bosnia and Herzegovina has been working on the research of satisfaction of users of public facilities in which an energy efficiency measures are being implemented as well as research on the change of awareness on energy efficiency in general.
In the past winter period the first field survey has been undertaken. It measured the level of customers’ satisfaction before implementation of energy efficiency measures. This first part of the study consisted of a Survey for service users, who were selected for this construction season, as well as of a Survey for citizens. The main objectives of the undertaken research are as follows:
Determine the level of comfort and satisfaction of users of premises in selected public facilities (heating, noise, lighting, comfort), taking into account the male and female users
Determine the extent to which people are aware of what energy efficiency means and of other issues that are associated with energy efficiency
Assess degree of subjective attitudes in relation to the positive changes.
The mentioned research has resulted in satisfaction index and index of consciousness prior to the implementation of energy efficiency measures, and survey will be repeated after implementation of measures, when through use of comparative methods we will be able to obtain the exact data on customer satisfaction and on change in awareness of energy efficiency in general.