We explore customers’ satisfaction before and after implementation of EE measures

The mentioned research has resulted in satisfaction index and index of consciousness prior to the implementation of energy efficiency measures.

Businessman pointing at document while discussing it with colleague at meeting

Within the consulting service Social Monitoring and Evaluation, Implementation Unit of the World Bank Project “Energy Efficiency in BiH” (BEEP) for the Federation of Bosnia and Herzegovina has been working on the research of satisfaction of users of public facilities in which an energy efficiency measures are being implemented as well as research on the change of awareness on energy efficiency in general.

 

In the past winter period the first field survey has been undertaken. It measured the level of customers’ satisfaction before implementation of energy efficiency measures. This first part of the study consisted of a Survey for service users, who were selected for this construction season, as well as of a Survey for citizens. The main objectives of the undertaken research are as follows:

 

Determine the level of comfort and satisfaction of users of premises in selected public facilities (heating, noise, lighting, comfort), taking into account the male and female users

Determine the extent to which people are aware of what energy efficiency means and of other issues that are associated with energy efficiency

Assess degree of subjective attitudes in relation to the positive changes.

 

The mentioned research has resulted in satisfaction index and index of consciousness prior to the implementation of energy efficiency measures, and survey will be repeated after implementation of measures, when through use of comparative methods we will be able to obtain the exact data on customer satisfaction and on change in awareness of energy efficiency in general.

More than 100 detailed energy audits are being done in the frame of the BEEEP project

Detailed energy audits are being carried out by qualified consulting firms in accordance with the regulations of the Federal Ministry of Physical Planning.

 

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Currently, a total number of 102 detailed energy audits are being performed with the aim of creating the best possible base of sub-projects which are going to be implemented in the coming years, in other words during the implementation of the World Bank’s project “Energy Efficiency in BiH” (BEEP) for the Federation of Bosnia and Herzegovina.

 

The selection of public facilities, mainly schools and health institutions for which a detailed energy audits are being done, was conducted in accordance with the proposals submitted by Governments of all 10 Cantons of the Federation of Bosnia and Herzegovina. The same selection of a certain number of objects of interest for the Federation of Bosnia and Herzegovina has been done in accordance with the proposals submited by the Project Steering Committee.

 

In all selected public facilities, based on the current state of thermo-technical systems and envelopes through the typology of buildings and preliminary examinations, a significant potential for energy savings through various energy efficiency measures has been determined.

 

Detailed energy audits are being carried out by qualified consulting firms in accordance with the regulations of the Federal Ministry of Physical Planning.

 

“Realization of 102 detailed energy audits of buildings of the public interest, makes a strong basis for initiation of the process of energy efficiency measures implementation on these facilities. This is not only the way to create the conditions for reducing the energy required to maintain the function of the objects but also improvement of comfort in many facilities that have been bitterly cold, with the same or decreased financial cost. Definitely some of these public facilities will be included in the actual implementation of energy efficiency measures, and with those detailed energy audits reprezentatives of the facilities themselves shall be able to apply for other programs on the market” said Mesud Mustedanagić, Technical Expert of the Implementation Unit of the World Bank Project ” Energy Efficiency in BiH ” for the Federation Bosnia and Herzegovina