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COMPLAINTS

If you have complaints regarding our work or the implemented project/project in implementation, as well as any proposals, suggestions, questions and comments, please fill out the contact form below.

1. Personal Information (This information must be provided. The identity of complainants will be kept confidential if they request so)

Names and Titles

Please check one or ?
Dr.Mr.Ms.Mrs.

Positions/Organizations (If any)

Address

Contact number

E-mail address

Please indicate how you would prefer to be contacted back (postal letter, e-mail, mobile, etc.)

Do you request that identity be kept confidential? Check Yes or No below
YesNo


2. Information on Authorized Representative (If any). (If Authorized Representatives are not complainants themselves, their names will be disclosed as needed, in order to ensure transparency).

Names and Titles

Positions/Organizations (If any)

Address

Contact number

E-mail address


3. Project Information

Project name (and project number if known)

Project location (Country, Province, City, etc.)


4. Submission Category

Please indicate nature of your submission (Please check one)
General project-related suggestion, question, comment or feedback (if you tick this box, please skip sections 5 and 6 and continue directly with section 7)Complaint related to execution of civil works;Complaint related to maintenance and operation of installed equipment;Complaint related to performance of consultant services;Complaint related to misconduct of contractors under BEEP;Complaint related to misuse of funds/lack of transparency, or other financial management concerns;Complaint related to misconduct of PIU or Ministry staff;Complaint related to social or environmental safeguards;Other


5. The Complaint

(a) What harm do you believe the Energy Efficiency Project FBiH (World Bank-financed project) caused or is likely to cause to you?

(b) Why do you believe that the alleged harm results directly from the Energy Efficiency Project FBiH (World Bank-financed project)?

(c) Please include any other information that you consider relevant.


6. Previous Efforts to Resolve the Complaint

(a) Have you raised your complaint with the grievance mechanism of the project or the grievance mechanism of the project implementing agency?
YesNo

If YES, please provide the following:

When, how and with whom the issues were raised.

Please describe any response received from and/or any actions taken by the project level grievance mechanism. Please also explain why the response or actions taken are not satisfactory.

If NO, why not?

(b) How do you wish to see the complaint resolved?

(c) Do you have any other matters or facts (including supporting documents) that you would like to share?


Unless you would like to add any further suggestions, questions, comments or feedback, you may skip section 7.

7. General project-related suggestions, questions, comments, feedback

Please express your suggestions, questions, comments, feedback in the text box below.

Signature of Complainant (if an Authorized Representative is submitting the complaint and has a separate letter providing authorization that has been signed by the Complainant, the Complainant is not required to sign below): You may print the form and sign it. Alternatively you may click in the box below and add a photo of your signature if you prefer.

Signature:

Photo of your signature:

Signature of Authorized Representative: You may print the form and sign it. Alternatively you may click in the box below and add a photo of your signature if you prefer.

Signature:

Photo of your signature:

Date:

Name of the person who completed this form if different from Complainant and/or Authorized Representative:


The Complaint/Feedback Form can also be downloaded here and submitted by mail, fax, e-mail, on the following contact information.


Address:
Federalno ministarstvo prostornog uređenja
Jedinica za implementaciju projekta Energetske efikasnosti u Bosni i Hercegovini (BEEP)
Hamdije Čemerlića br. 2
71000 Sarajevo
Email: jasmina.mangafic@beep.ba
Phone: +387 33 726 548
Fax: +387 33 726 511


Complaints/questions/comments can also be submitted by telephone, in person, as well as to the supervisors of works, during field visits by representatives of the Project Implementation Unit, etc.


Please also see the following document: The Purpose of Impunity Policy, Key Definitions, Basic Commitments.